Shipping policy

**Where We Ship**

We currently ship to all addresses within Australia, including PO Boxes and Parcel Lockers.

**Shipping Rates**

- **FREE standard shipping** on all orders of $59 AUD or more
- **$6.95 AUD flat rate** standard shipping on orders under $59 AUD

All prices on our store are listed in Australian Dollars (AUD).

**Processing Time**

Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email with tracking information as soon as your order ships.

**Delivery Time**

Standard delivery typically takes **5–10 business days** after dispatch, depending on your location. Deliveries to regional and remote areas may take a few additional days.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, peak seasons, or circumstances beyond our control. We'll always keep you informed if there's a significant delay with your order.

**Order Tracking**

Every order includes tracking. Once your order is dispatched, you'll receive a tracking link by email so you can follow your parcel's journey. If your tracking hasn't updated for more than 5 business days, contact us at lystrahome@gmail.com and we'll investigate with the carrier right away.

**Incorrect Address**

Please double-check your shipping address at checkout. If you notice an error, contact us within 12 hours of placing your order and we'll do our best to update it before dispatch. We are unable to redirect parcels once they have shipped, and re-shipping fees may apply for parcels returned to us due to an incorrect address.

**Lost or Missing Parcels**

If your parcel is marked as delivered but you haven't received it, please check with neighbours and your local post office first, then contact us within 7 days. If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund — your choice.

Questions about shipping? Email us at lystrahome@gmail.com — we typically reply within 24 hours.