Refund policy
At Lystra Home, we want you to love every piece you bring into your home. If something isn't right, we're here to help.
**30-Day Returns**
You have 30 days from the date you receive your order to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase (order number or confirmation email) is required.
**How to Start a Return**
Email us at lystrahome@gmail.com with your order number and the reason for your return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
**Return Shipping**
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, faulty, or incorrect — in which case we will cover all return costs and arrange a replacement or full refund, whichever you prefer.
**Damaged, Faulty or Incorrect Items**
Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item. Include photos of the item and packaging so we can resolve the issue quickly — in most cases we will send a replacement free of charge without requiring the original to be returned.
**Refunds**
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note your bank or payment provider may require additional time to post the refund.
**Exchanges**
The fastest way to get the item you want is to return the original item and place a new order once your return is accepted.
**Non-Returnable Items**
For hygiene reasons, we cannot accept returns on items that have been used, washed, or had their protective packaging removed (unless faulty). Sale items and gift cards are non-refundable unless faulty.
**Your Rights Under Australian Consumer Law**
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Questions? Contact us anytime at lystrahome@gmail.com.