Frequently Asked Questions

Have a question? Find the answers to the most common questions below. If you cannot find what you are looking for, contact us at the link in the footer.

SHIPPING & DELIVERY

How long does shipping take to Australia?

All LYSTRA orders ship free to Australia. Estimated delivery is 7 to 14 business days after your order is placed. You will receive a tracking number by email once your order has been dispatched.

Do you ship outside Australia?

At this time, LYSTRA ships to Australian addresses only. We are working to expand shipping to New Zealand and other regions — sign up to our newsletter to be notified.

Will I receive a tracking number?

Yes. A tracking number is sent to your email address once your order has been dispatched. If you have not received your tracking number after 5 business days, please check your spam folder or contact us.

Can I change my delivery address after ordering?

Please contact us as soon as possible after placing your order. We can update your address if the order has not yet been dispatched. Once dispatched, address changes are not possible.

Do all items in one order arrive together?

If you order multiple items, they may arrive in separate packages depending on stock location. Your tracking information will reflect the status of each shipment.

PRODUCTS

Does the Nordic Silent Wall Clock require batteries?

Yes. The clock requires one AA battery, which is not included. Standard AA batteries are available at any supermarket or hardware store.

Is the Ambient Glow Lamp battery powered?

No. The Ambient Glow Lamp is USB powered. It comes with a USB cable and can be plugged into any USB outlet or power bank. No batteries are required and the bulb is included.

How does the Smart Motion Night Light charge?

The Smart Motion Night Light charges via USB. A charging cable is included. A full charge lasts several months under typical use — we recommend charging it two to four times per year.

Does the night light work in complete darkness?

Yes. The motion sensor activates in low-light or dark conditions. To preserve your night vision and avoid disturbing sleep, the warm white light is intentionally soft rather than bright.

Can I use the Ambient Glow Lamp in my bedroom?

Yes. The lamp is designed specifically for bedside and bedroom use. The warm white setting and nine-level dimming make it ideal for creating a calming evening atmosphere.

What size is the Nordic Silent Wall Clock?

The clock is 30cm (12 inches) in diameter — a standard size that suits most bedroom, living room, study and kitchen walls.

Is the clock movement truly silent?

Yes. The Nordic Silent Wall Clock uses a sweep quartz movement, which produces no ticking sound. It is suitable for bedrooms, offices and any space where silence matters.

RETURNS & REFUNDS

What is your return policy?

We offer 30-day returns on all LYSTRA products. If you are not satisfied with your purchase, contact us within 30 days of receiving your order to arrange a return.

Who pays for return shipping?

For change-of-mind returns, the customer is responsible for return shipping costs. If the item is faulty or incorrect, LYSTRA will cover return shipping.

How long does a refund take?

Once we have confirmed your return, refunds are processed within 5 to 7 business days to your original payment method.

What if my item arrives damaged?

Please contact us within 7 days of receiving your order with a photo of the damage. We will arrange a replacement or full refund at no cost to you.

ORDERS & PAYMENT

What payment methods do you accept?

We accept PayPal and all major credit and debit cards via our secure checkout. All transactions are processed in Australian dollars (AUD).

Can I cancel my order?

Orders can be cancelled before dispatch. Please contact us as soon as possible after placing your order if you need to cancel. Once dispatched, cancellation is not possible but you may return the item under our 30-day return policy.

I have not received my order. What should I do?

If your tracking shows no movement for more than 5 business days, or if your estimated delivery window has passed, please contact us and we will investigate with the carrier.

STILL HAVE A QUESTION?

→ Contact LYSTRA